Terms and Conditions of Sale
Goods & Products Purchased on lazenia.com
1. General Information
These Terms and Conditions (“Terms”) govern your e-commerce use of our website www.lazenia.com (hereafter referred to as the “Website”) and your purchase of products from us. By accessing our Website and placing an order, you agree to comply with these Terms. If you do not agree, you should not use the Website.
2. Eligibility
By placing an order through our Website, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into binding contracts.
- The information you provide is accurate and complete.
3. Products
3.1. Product Descriptions: We make every effort to display product details accurately. However, we do not warrant that descriptions, images, or other content on our Website are error-free or complete. Minor variations in colours or dimensions may occur.
3.2. Availability: All products are subject to availability. We reserve the right to discontinue any product or modify its availability without prior notice.
4. Orders and Payment
4.1. Placing an Order: By placing an order, you agree to purchase the selected products at the price displayed, including any applicable taxes and shipping fees. Orders are subject to acceptance by us.
4.2. Order Confirmation: After placing your order, you will receive an email confirmation. This email acknowledges receipt of your order but does not constitute acceptance of your order. We reserve the right to cancel orders for reasons including, but not limited to, errors in pricing or availability.
4.3. Payment: Payment must be made at the time of purchase. We accept most major credit and debit cards. All payments are processed securely. Prices are displayed in Euros (€) and include IVA/VAT unless stated otherwise.
5. Shipping and Delivery
5.1. Delivery Areas: We ship to countries within the European Union and the United Kingdom.
5.2. Shipping Costs and Timeframes: Shipping costs are calculated at checkout and vary depending on the destination address. Delivery times are estimates and may vary due to external factors beyond our control.
5.3. Customs and Duties: For shipments to the United Kingdom or other countries outside of the European Economic Area, customers are solely responsible for any customs duties, taxes, or additional charges incurred.
6. Returns and Refunds
6.1. Right of Withdrawal: As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason. To exercise this right, you must inform us in writing at mail@lazenia.com.
6.2. Conditions for Returns: Products must be returned in their original condition, unused, and in the original packaging. Certain items (e.g., perishable goods, custom-made products) may be exempt from the right of withdrawal.
6.3. Refunds: Once we receive and inspect the returned items, we will process your refund within 14 days. Refunds will be issued to the original payment method.
6.4. Return Shipping Costs: Unless the return is due to a fault on our part, you are responsible for the cost of return shipping.
7. Warranty and Liability
7.1. Warranty: Products are covered by the applicable legal warranty period under Spanish and EU consumer law. If a product is defective, you are entitled to repair, replacement, or a refund, depending on the circumstances.
7.2. Limitation of Liability: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages or loss arising from the use of our Website or purchased products.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of Spain. Any disputes arising under these Terms will be resolved in the courts of Spain. However, if you are a consumer in the European Union, you may bring claims in your local jurisdiction within the EU.
9. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on the Website, and the revised Terms will apply to orders placed after the changes are made.
10. Contact Information
For any questions or concerns regarding these Terms, please contact us via the contact page on this Website.
These terms and conditions were first published Friday 17th January 2025.
